Refund and Return Policy
Effective Date: January 1, 2025

At FirstPickMarket.com, customer satisfaction is our top priority. While we strive to provide high-quality products and services, we understand that there may be occasions where you need to request a refund or return. This Refund and Return Policy ensures transparency and fairness.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The product was defective, damaged, or incomplete upon delivery.
• The product does not match the description or specifications provided on our website.
• The product was not delivered within the estimated delivery time due to issues under our control.
• You change your mind within the applicable cooling-off period (where permitted by law).

2. Conditions for Refunds and Returns

To qualify for a refund or return, the following conditions must be met:

2.1 General Conditions

• The refund request must be submitted within 14 days of receiving the product.
• The product must be returned in its original condition, unused, and with all original packaging, tags, and accessories intact.

2.2 Proof of Purchase

• A valid receipt, order confirmation, or proof of purchase must be provided.

2.3 Additional Conditions for Refunds and Returns

• For defective or damaged products, photographic or video evidence must be submitted within 7 days of delivery to initiate the refund or return process.
• Claims for lost packages must be submitted within 15 days after the tracking status shows delivery failure or within the stated delivery time frame.

2.4 Exceptions

Refunds will not be granted for:

• Items marked as “final sale” or “non-refundable.”
• Digital products or services that have already been accessed or downloaded.
• Products damaged due to misuse, negligence, or unauthorized modifications.
• Orders returned without prior approval from our customer service team.

3. Refund and Return Process

Step 1: Contact Us

• Notify us via our contact form or email with your order number, proof of purchase, and a detailed description of the issue (e.g., damage, defect, or shipping problem).

Step 2: Provide Supporting Evidence

• Include photos or videos of the product showing the damage, defect, or other issues.

Step 3: Return the Item (If Applicable)

• If applicable, we will provide instructions for returning the product to the designated return facility.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

Step 4: Inspection

• Upon receiving the returned product, it will be inspected by our team to confirm eligibility for a refund or replacement.

Step 5: Refund or Replacement Approval

• If the return is approved, refunds will be processed within 30 business days, or a replacement will be shipped as per your request.

4. Refund Methods

Refunds will be issued through the original payment method, unless otherwise agreed. Processing times may vary depending on your payment provider.

5. Shipping and Handling Costs

Shipping fees are non-refundable except in cases where:

• The product was damaged, defective, or incomplete upon arrival.
• The wrong item was shipped due to our error.

For returns due to change of mind, customers are responsible for all return shipping costs.

6. Limitations and Responsibilities

• All refund and return requests must be submitted promptly with accurate supporting documentation.
• Refunds and replacements are subject to approval based on quality control inspections.
• Failure to comply with return and refund procedures may result in the rejection of your claim.

7. Contact Us

If you have any questions, concerns, or need further assistance regarding this Refund and Return Policy, please contact us via:

• Email: firstpickmarket1@gmail.com
• Contact Form

We are committed to resolving any issues promptly and ensuring your shopping experience remains positive.